Terms and Conditions

• You are responsible for providing all the information necessary to complete your project, unless other arrangements have been made, including text, photos, logos, graphics, log in information, etc.

• Every project requires a determined non-refundable retainer.

• Payment forms accepted are checks and pay pal payments.

• When an update is complete we will notify you by phone and/or email. Once you receive the update and have viewed everything we require a discussion to ensure we are on the same track and in the right direction.

• When you send email, please use an appropriate subject line, DO NOT LEAVE THIS BLANK. Use proper English in your emails when describing the situation at hand and be as detailed as possible. Proper communication is important and will save YOU time and money on the project.

• If an hourly rate is billed for maintenance you will be billed per minute, with a 15 minute minimum.

• Work that is added on to the project after the original contract has been signed will result in additional fees for development and design time, as well as any other associated costs.

• We can write any copy or text for your web site at an additional cost. Any copy you send to Rouge-Gorge Graphics needs to be in an email or word format. Doing this speeds up our design process.

• We can purchase photos for your web site or provide photography services for an additional cost.

• Rouge-Gorge Graphics can be contacted during normal business hours, Monday-Saturday eastern standard time.

• If your correspondence is not timely and/or delivery of materials necessary, your project may be delayed, as we are always taking on new clients.

• Web site will be uploaded to an ftp server once payment is made in full.

• If you do not understand our terms and conditions, please contact us for clarification.